Customer Engineer Manager II - (M2) - MPS at Applied Materials

Hsinchu, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Coaching, Team Leadership, Financial Forecasting, Cost Efficiency, Account Planning, Interpersonal Skills, Communication Skills, Semiconductor Industry Knowledge, Technical Support, Mentorship, Performance Appraisals, System Installation, RMA Procedure Management, Problem Solving, Process Support Identification

Industry

Semiconductor Manufacturing

Description

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits. Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker. Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability. Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor. Executes escalation procedure. Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result. Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification. Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. Minimum 7 years of experience in the semiconductor industry. Experience with Implanter products is a plus, but candidates with other product backgrounds are also welcome. At least 1 year of people management or leadership experience, with proven ability to lead teams and drive results. Experience working with equipment suppliers or at vendor sites, especially with a strong understanding of after-service business operations, is preferred. Prior experience supporting semiconductor customers is highly desirable. Strong interpersonal skills with the ability to build and maintain long-term customer relationships. Proficient in English communication, both verbal and written, for internal collaboration and external customer engagement.

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Responsibilities

The Customer Engineer Manager II develops and maintains customer relationships while managing and directing customer engineers in their district. They are responsible for financial forecasting, account planning, and ensuring effective system installations.