Customer Engineer - Power, NSW at Vertiv

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Knowledge, Technical Knowledge, Interpersonal Skills, Team Collaboration, Multitasking, Negotiation Skills, Problem Solving, Communication Skills, Learning Agility, Microsoft Office Proficiency, Customer Service, Field Service Reporting, Health and Safety Compliance, Service Contract Maintenance, Commissioning, Stock Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The purpose of this position is to carry out service of equipment, after hours service, commissioning and service contracts as planned and directed by the Service Operations Manager and Service Supervisor – Power. Key Responsibilities Planning & Reporting: Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date. Time Sheets must be filled out correctly (ie, accurately record of hours worked, and all call out and response times) and submitted to the Operations Manager or Service Supervisor – Power by the due date each week. A Doctor’s Certificate must be supplied for any more than two days absence from work due to illness/injury. Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables must be detailed on the FSR. Operational Delivery: Carry out commissioning, service contract maintenance and after hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability. Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken. Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating. At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner. Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store. Continuous Improvement: To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management. To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business. WHS, Environment & Quality: Comply with all Work, Health & Safety, Environment and Quality obligations Actively promote safety in the workplace Daily work duties and expectations Drivers License is required (may involve visit to remote sites) Overnight or longer trips may be required. Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster are needed. Attending customer Service calls. Occasional use of ladders Working in tight and restricted locations. Working on and around Energized Electrical equipment. Lifting, carrying, relocating equipment and components (e.g. Batteries, tools and spare parts) Main contacts within the Company: Other Customer Engineers – Power Service Supervisor – Power Service Operations Manager Safety Manager Technical Support Team Sales Team Finance Education/Qualification: Electrical/Electronics Trade Certificate (ideally) Relevant State-based Electrical Licence Specialist Knowledge: Commercial acumen Technical knowledge in data centres, telecom, commercial & industrial or similar industries Practical Experience: Proven track record within the power industry as a service technician Proficiency in Microsoft Office Personal Characteristics: Interpersonal skills Ability to work collaboratively in a team environment Ability to multitask and priorities workloads Negotiation & influencing skills Computer literacy at an intermediate level Excellent communication, inter-personal and problem solving skills Learning agility

Responsibilities

The Customer Engineer is responsible for servicing equipment, including after-hours service and commissioning as directed by management. They must maintain high service levels, complete necessary reports, and ensure compliance with safety and quality standards.