Customer Engineering Manager III, AI/ML, Google Cloud at Google
Chicago, Illinois, USA -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

261000.0

Posted On

01 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

People Management, Distributed Systems, Account Mapping, Business Opportunities, Infrastructure, Quota Setting, Performance Management, Fsi, Coaching, Operations, Sensitive Information, Career Development

Industry

Marketing/Advertising/Sales

Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Cambridge, MA, USA; Chicago, IL, USA.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Leadership experience, such as people management, team lead, mentorship, or coaching.
  • Experience in, or supporting, FSI or HCLS industry.
  • Ability to travel up to 25% of the time as required.

PREFERRED QUALIFICATIONS:

  • Experience with software life-cycles, building tools and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
  • Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional service or Sales Engineering team.
  • Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
  • Experience engaging with and presenting to technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking questions and leading conversations that drive business opportunities.

How To Apply:

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Responsibilities
  • Lead a team of customer engineers and build a growth culture, driving talent strategy and skills development to deliver successful cloud transformation outcomes for customers and accelerate business goals within the territory.
  • Foster partnerships with key customers across the book of business, providing leadership on cloud, transformation and relevant industry trends.
  • Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execute the plan for the team’s book of business.
  • Balance technical leadership with operational excellence by leading workload and opportunity review meetings and providing insights into technical agreement and migration strategies, working directly with customers, partners and prospects.
  • Collaborate cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.
    Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form
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