Customer Engineering Senior Technical Advisor at CUMMINGS INC

Minato, , Japan -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical leadership, Customer engineering, Product development, OEM integration, Strategic planning, Project management, Coaching and mentoring, Japanese communication, English communication, Systems engineering, Stakeholder management, Technical specification development, Installation quality assurance, Cross-functional leadership, Market knowledge

Industry

Motor Vehicle Manufacturing

Description

This dual customer/product focused leadership position serves as the leading expert technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. This position sets the strategic direction and advances the Customer Engineering technical discipline. Key Responsibilities: * Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs. * Uses systems knowledge and expertise to make decisions in the areas of product selection, design and integration that impact OEM machine performance, optimization and quality. * Creates and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making. * Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver high quality products and facilitate customer requests Serves as a local authority in the areas of product, application and market knowledge to support OEM product selection and equipment design Owner of system level requirements during translation of customer needs and "voice of the customer" into functional product requirements. * Makes critical program-related decisions while serving as the customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes. * Leads large projects and removes roadblocks for key internal or external stakeholders such as customers and business leadership Collaborates with internal and external industry peers within Customer Engineering and specific markets Advances the state of the practice for the Customer Engineering discipline. * Sponsors innovative customer-focused initiatives and projects Advises and transfers knowledge of Customer Engineering through coaching and mentoring less experienced engineers * Sets strategic direction for the Customer Engineering discipline * Provides technical leadership for the business's most complex global technical challenges. * Sets the direction for the development and improvement of work processes and systems across function(s) within a global business unit or across business units. Coordinates and directs the work of cross functional, often global project teams. * Operates as the recognized specialist or expert in a discipline or product area across a global business unit with the responsibility of developing talent (direct or indirect) across the area of influence. * Coaches and mentors the future technical leaders across a global business unit or corporate area May also include academic or industry leadership direction setting in a competency or discipline area. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

This role serves as the primary technical liaison between Cummins and OEMs, leading new product development programs and setting the strategic direction for the Customer Engineering discipline. The advisor is responsible for managing complex global technical challenges, mentoring future leaders, and ensuring high-quality product integration.