Customer Enquiries Assistant at Inland Revenue Career Site

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

60385.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Great Communication Skills, Curiosity, Problem Solving, Resilience, Digital Savviness, Comfortable With Numbers, Customer Service Experience

Industry

Government Administration

Description

A fast-paced frontline role, where you will be assisting Inland Revenue in providing the best possible service experience for our diverse range of customers, addressing queries and supporting customers predominately via our web correspondence contact channels in our Individuals segment. This is a part time role, working remotely in New Zealand. About us | Mō mātou Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country. We offer a supportive team environment and great opportunity to grow and learn, within the Customer Enquiries Assistant role. We invest in you from day one – providing a well-mapped out training programme that allows you to understand our tax and social policy products. The Opportunity | Ara Whiwhi Mahi As a Customer Enquiries Assistant in Customer and Compliance Services, our goal is to give our customers the best possible experience and to ensure we are delivering the right advice and information at the right time. We're looking for talented people that are passionate about the service they provide. Our Customer Enquiries Assistant roles are busy and each day you will play a critical role in assisting in delivering timely, accurate and professional service to predominantly individual customers and their tax agents. Previous customer service is beneficial for this role. This role also works remotely, so you must have a high level of digital literacy as all the training will be delivered virtually. You will connect with customers via a range of channels predominately email and outbound calls. Want to work together? | E hiahia ana koe ki te mahi tahi? We're looking for people who are passionate, keen learners and committed to what they do. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career – all are welcome! Ideally, you will possess the following skills: Great communications skills, both verbal and written Curiosity and problem solving Resilience Digital savviness (we’ll teach you the ins and outs of our unique tools) Comfortable with numbers Have prior call centre or customer service experience Thrive in a remote working environment What’s in it for YOU? | He aha ngā painga Mōu? We offer a supportive team environment and great opportunities to grow and learn within the Customer Enquiries Assistant role. We invest in you from day one – providing a well-mapped out training programme that allows you to understand our tax and social policy products. This is a part time position where you must be available to work a minimum of 20 hours per week, to a maximum of 35 hours per week. Your usual hours may be negotiated between 7.30am and 8.30pm. Monday to Friday. For the training period you must be able work 30 hours a week for an initial period of approximately eight weeks, from 8.30am – 3pm. As you’ll work remotely, you must meet the following Internet requirements to ensure you can comfortably work from home with our technology. You will need Fibre based Broadband Internet at home Use home WIFI in 5GHz or 2GHz The salary for this position is $60,385 per annum, and the start dates for the role will be from 17 March 2026. How to Apply | Me Pēhea te Tuku Tono Ready to make a difference? Apply online and attach your CV and Cover Letter outlining how you meet the role requirements. This advertisement will close by 9.00am, Thursday 15th January 2026 and shortlisting for this role will commence once this role has closed. Please note that depending on the response, we may close this advertisement early. For specific queries, email CCSCareers@ird.govt.nz and one of our team members will be in touch. Our recruitment process includes a cognitive test, short video interview, face to face interview and reference checking. This role does not meet the current required standards for an Accredited Employer Work Visa application. Cultural Commitment / Te Tautoko Ahurea -At IR, we work together to make a meaningful difference for New Zealanders. We support the Crown's relationships with Māori under the Treaty of Waitangi and uphold democratic principles. We're driven by a spirit of service and guided by the core values of the public service.

Responsibilities

Assist Inland Revenue in providing service experience for customers by addressing queries and supporting them via web correspondence. Deliver timely, accurate, and professional service to individual customers and their tax agents.