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Customer Excellence Executive at Rentokil Initial Group
Kolonnawa, Western Province, Sri Lanka -
Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Account Management, Contract Negotiation, Interpersonal Skills, English Communication, Relationship Management, Complaint Handling, Documentation

Industry

Environmental Services

Description
Provide outstanding customer service across all communication channels. Manage key accounts by maintaining strong relationships and understanding their needs. Handle contract renewals, negotiations, and documentation in a timely and accurate manner. Collaborate closely with customers to ensure their requirements are met and expectations exceeded. Manage customer inquiries, complaints, and feedback professionally and promptly. Liaise with internal teams to ensure timely resolution of customer issues. Maintain accurate records of customer interactions, service agreements, and follow ups. Support service quality improvement initiatives to enhance customer satisfaction and retention. Applications are invited from individuals possessing a minimum of one year relevant experience. Possession of a Degree or Diploma from a recognized higher education institution. Possess excellent level of customer service and interpersonal skills. Demonstrated fluency in written and spoken English, with the ability to communicate clearly and professionally. A valid riding license is required (A company maintained motorbike with fuel will be provided inclusive of personal use privilege). Preference will be given to candidates residing in Colombo area. A competitive remuneration package, together with an attractive Incentive scheme, will be offered to the shortlisted candidate. Company maintain bike and fuel will be provided
Responsibilities
Manage key customer accounts and provide high-quality service across all communication channels. Handle contract renewals, negotiations, and resolve customer inquiries and complaints professionally.