Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Excellence Intern at Merck Serono SA

East Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excel, Power BI, Tableau, Programming, Data Analysis, Documentation, Communication, Process Improvement, Digital Transformation, Automation, Collaboration, Workload Capacity, SLA, Customer Excellence, Improvement Projects, Training Materials

Industry

Pharmaceutical Manufacturing

Description

About The Role Build dashboards (using Palantir data) for workload capacity, SLA (response & closing times), and Customer Excellence KPIs. Collect and automate data related to Customer Excellence workload. Assist in developing the Customer Excellence Playbook (SOPs, workflows, RACI Matrix, and best practices). Assist in creating Working Instructions (WI) and digital guides (user guides, communication templates, process flowcharts). Identify digitalization opportunities to improve manual processes. Ideate and execute improvement projects when possible. Develop documentation and training materials related to digital tools or automation. Who You Are Final-year student or fresh graduate majoring in IT, Information Systems, or related fields. Proficient in Excel (Pivot, VBA) and Power BI/Tableau; basic programming is a plus. Strong interest in digital transformation and process improvement. Excellent documentation, communication, and data analysis skills. Able to work independently and collaboratively in a team. Being active in organizations, communities, or sports is an advantage.

Responsibilities

The intern will build dashboards for workload capacity and Customer Excellence KPIs, collect and automate data, and assist in developing the Customer Excellence Playbook. They will also identify digitalization opportunities and create documentation and training materials.