Customer Excellence Officer at Computershare Deutschland GmbH Co KG

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem-solving, Attention to detail, Process adherence, Active listening, Verbal communication, Written communication, IT systems proficiency, Logical thinking, Methodical approach, Initiative

Industry

Financial Services

Description

Location: Abbotsford, Yarra Falls (Hybrid) Start date: 4th June In this position, you’ll be based in Sydney office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. [http://computershare.com/flex] We give you a world of potential * Do you like helping people? * Are you good at communicating with people? * Do you accurately follow processes? * Would you like to belong to a first class, friendly customer service team? * Free onsite parking and gym. A role you will love You’ll join a friendly, high-performing Utilities Customer Service team, acting as the first point of contact for customers via phone, email, and webchat. Your focus will be delivering excellent customer experiences through accurate processing, strong communication, and strict adherence to established processes. Find out more about Computershare Utility Services [https://www.computershare.com/au/business/utility-services]. Some of your key responsibilities may include: * Respond to customer enquiries via phone, email, and webchat, consistently exceeding customer expectations * Achieve first-call resolution by following defined processes * Identify customers with complex needs and refer them to appropriate support services * Deliver high-quality service to internal and external stakeholders * Participate actively in team meetings and knowledge-sharing forums * Take ownership of personal development and continuous improvement * Identify and contribute to improvements in productivity, quality, and service delivery What will you bring to the role? * Excellent listening, verbal, and written communication skills * Strong attention to detail and commitment to process adherence * Passion for delivering exceptional customer experiences * Ability to learn quickly and work confidently across multiple IT systems * Strong problem-solving skills with a logical, methodical approach * High energy, initiative, and motivation to succeed Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. [https://computershare.com/careershub] A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access [https://www.computershare.com/access] for further information.

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Responsibilities

You will act as the first point of contact for customers via phone, email, and webchat to resolve enquiries and ensure high-quality service. Additionally, you will participate in team meetings and contribute to continuous improvement initiatives to enhance productivity and service delivery.