Customer Excellence Representative at AVIS Greece

Municipality of Metamorfosi, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Teamwork, MS-Office, CRM Systems, Attention To Detail, Positive Attitude, KPI Achievement, Bilingual Communication, Professionalism, Customer Satisfaction, Dispute Management, Fuel Issue Resolution, Rental Charge Analysis

Industry

Motor Vehicle Manufacturing

Description

At Avis, we're transforming the way people move and leading the change in the global mobility industry. We're on a mission to innovate and create integrated products and services that open up entirely new travel opportunities with unprecedented convenience and flexibility. Why Avis is the Place to Be: 🤝 A Great Place to Work: Avis is more than a company; it's a community that values its people. We take immense pride in providing a collaborative working environment, committed to nurturing innovation, and placing the customer at the core of everything we do. 🚀 Your Career, Your Purpose: Join us, and you'll discover that Avis is where your career truly finds its purpose. We're not just offering jobs; we're inviting the best talent to become part of our vision for a better, more connected world. 🗝️ Unlock Your Potential with Avis Greece- Customer Excellence Representative 🗝️ We are looking for the very best talent to join our Customer Excellence Team, and in return we offer a collaborative working environment, committed to fostering innovation and putting the customer at the heart of everything we do. As part of our team, you will be responsible for managing and resolving customer requests and complaints related to completed short term car rentals such us: investigating and managing charge disputes fuel issues analyzing the explaining rental charges to customers sending of rental invoices to customers Key Duties & Responsibilities Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction Meet personal/customer excellence team resolutions targets Proactively escalating queries and concerns, when necessary and following up to ensure resolution Working closely with a team of CERs and other departments to find appropriate solutions to customers' concerns Excellent communication and people skills displaying a professional customer service attitude Follow company’s guidelines, procedures and GDPR Bachelor's degree. A master's degree will be considered as an asset Prior experience in customer service will be considered as a plus Excellent knowledge of the English language Excellent command of MS-Office applications Excellent written and verbal communication skills in Greek & English Enthusiasm, energy, and a positive attitude A strong desire to achieve departmental KPIs and goals Excellent communication skills, especially written Team Mindset Familiarity with CRM systems and practices Competitive salary package and bonus scheme Hybrid work model Health and life insurance Pension Plan program A buddy will support you with your onboarding Monthly Miles for coffee and snacks Opportunity to work in a fast-growing industry with talented people Training opportunities and a continuous feedback performance management system Unlock your full potential! Apply now to join Avis Greece as our Customer Excellence Representative. #AvisGreece #UnlockYourPotential

Responsibilities

Manage and resolve customer requests and complaints related to car rentals. Ensure excellent service standards and maintain high customer satisfaction.