Customer Excellence Specialist, PS India at Millipore S.A.S.

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Organizational Skills, Teamwork, Problem Solving, Sales Support, Regulatory Affairs, Inventory Management, Quotation Management, Pharmaceutical Knowledge, Chemical Knowledge, Microsoft Office, SAP, SFDC, Flexibility, Customer Satisfaction

Industry

Biotechnology Research

Description

Your Role In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products. You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax. In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. Also, you continuously support the sales representatives in their daily activities to meet the sales objectives. Responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients. Oversee handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc. Handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions. Who you are Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset, Bachelors degree in Biotechnology, Pharmacy or Chemical Engineering. Fluent English conversational and written. Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork Enjoy working in an international team A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus.

Responsibilities

You will handle requests regarding Pharma Chemicals and Process Solution Products, acting as an interface between various departments and supporting sales representatives. Responsibilities include managing quotations, handling customer orders, resolving complaints, and ensuring customer satisfaction.