If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

POSITION SUMMARY

We are seeking a dynamic and people-centric Customer Excellence Supervisor to lead and inspire our Customer Service team within the Value Stream. This role is critical in cultivating a customer-first culture that is reflected both internally and externally — integrating cross-functional efforts, aligning departmental goals, and delivering a consistent, high-impact customer experience.
As a natural mentor and collaborative leader, the ideal candidate will bring the team together to drive service excellence, support team growth and development, and champion process improvements that strengthen the customer journey and our presence in the market. Leading a team of Customer Service Representatives (CSR’s).

Essential Functions

• Provide day-to-day leadership to the Customer Service team (CSR’s), setting high standards for service delivery, accountability, and performance.
• Lead by example in promoting a mindset of customer excellence — both in external interactions and internal team dynamics.
• Monitor customer purchase orders to ensure compliance and service standards are met.
• Oversee order entry accuracy and ensure timely maintenance of open orders in line with SOPs.
• Work in partnership with Value Stream leaders, global commercial teams, and channel partners to resolve issues and elevate the customer experience.
• Act as a cross-functional connector by integrating customer feedback, team input, and business strategy to improve service delivery.
• Foster a culture of motivation, accountability, and growth by supporting employee development through coaching, performance evaluation, and individualized career pathing.
• Identify opportunities for team training and system enhancements that contribute to better outcomes for customers and the business.
• Participate in recruitment, onboarding, and team development with a strong focus on mentorship and team cohesion.

EDUCATION

• Related post-secondary education or equivalent experience is required.
• A technical post-secondary or equivalent degree is preferred.

EXPERIENCE

• 2-4 years of related experience with a proven customer service track record in technical sales environment
• Prior experience in a manufacturing environment is desired.

• Provide day-to-day leadership to the Customer Service team (CSR’s), setting high standards for service delivery, accountability, and performance.
• Lead by example in promoting a mindset of customer excellence — both in external interactions and internal team dynamics.
• Monitor customer purchase orders to ensure compliance and service standards are met.
• Oversee order entry accuracy and ensure timely maintenance of open orders in line with SOPs.
• Work in partnership with Value Stream leaders, global commercial teams, and channel partners to resolve issues and elevate the customer experience.
• Act as a cross-functional connector by integrating customer feedback, team input, and business strategy to improve service delivery.
• Foster a culture of motivation, accountability, and growth by supporting employee development through coaching, performance evaluation, and individualized career pathing.
• Identify opportunities for team training and system enhancements that contribute to better outcomes for customers and the business.
• Participate in recruitment, onboarding, and team development with a strong focus on mentorship and team cohesion