Customer Excellence Trainer at Brsk Ltd

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Training, Soft Skills, Communication, Active Listening, Problem-Solving, Conflict Resolution, Systems Proficiency, Quality Assurance, Collaboration, Organizational Skills, E-Learning, Assessment Development, Performance Metrics, Content Improvement

Industry

Telecommunications

Description

Please note this vacancy is for internal candidates only Are you passionate about customer excellence and training? We are looking for an enthusiastic and experienced Customer Excellence Trainer to join our dynamic team at brsk. If you have a strong background in customer service and love helping others develop their skills, this is your opportunity to make a real impact on our customer excellence teams! As a Customer Excellence Trainer, you will play a pivotal role in developing and delivering training programs that empower our teams to provide exceptional service. You will focus on soft skills, systems proficiency, and internal processes, ensuring that our team members are well-equipped to handle customer inquiries with confidence, empathy, and efficiency. Training will be conducted not only for our Customer Excellence team but also for other teams across the company. What You’ll Be Doing: Deliver engaging training sessions focusing on essential soft skills, such as communication, active listening, problem-solving, and conflict resolution. Teach team members how to effectively use our systems, tools, and platforms while ensuring they understand internal processes and best practices. Work closely with the Quality Assurance team, Team Leaders and Management to identify and address shortfalls and areas for development, ensuring all agents meet and exceed performance standards. Collaborate with managers and team leaders across various departments to ensure alignment with company goals and customer excellence objectives. Develop and conduct assessments to gauge understanding and absorption of training, and to determine training needs, ensuring that learning outcomes are achieved. Create training materials that resonate with different learning styles, promoting knowledge retention, and incorporating e-learning modules where appropriate for flexibility and scalability. Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance metrics. What We’re Looking For: Proven experience in customer service or customer excellence, with a strong understanding of soft skills and systems required for support roles. Previous experience in training or coaching a customer excellence or customer support team is highly desirable. Excellent communication and presentation skills, with the ability to engage and motivate others. Experience in developing and delivering e-learning modules or content. Strong organisational skills and the ability to manage multiple tasks and training initiatives simultaneously. A collaborative approach, working well with other teams such as Quality Assurance, management, and team leaders to drive team success. Additional Information: Work-from-Home: This is a primarily remote position. You’ll need your own reliable laptop, strong fibre internet connection, noise-cancelling headset, and a quiet work environment. A monthly working-from-home and connectivity allowance will be provided. Team Collaboration: Although remote, we require occasional in-person meetings and training with your team. Ideally, candidates should be based in or around Johannesburg. Contract Length: This is initially a 3-month contract, with the potential for a permanent position based on performance. If you’re ready to join a dynamic team and make a real impact on customer loyalty, we’d love to hear from you! This role is based in South Africa Please note this role is for Internal Candidates only.

Responsibilities

The Customer Excellence Trainer will develop and deliver training programs to enhance the skills of customer service teams. This includes focusing on soft skills, systems proficiency, and internal processes to ensure exceptional service delivery.