Customer Executive at Rasayanam

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Customer Service, Customer Experience, Communication, Problem-Solving, Empathy, Ownership, CRM Tools, Excel, Google Sheets, Query Resolution, Order Tracking, Refunds, Social Media Management, SOP Adherence

Industry

Wellness and Fitness Services

Description

About Rasayanam Rasayanam is a bootstrapped, profitable D2C supplements brand built with a sharp focus on product integrity, scientific validation, and long-term customer trust. Founded in 2020, we have scaled to ₹35+crore in annual revenue through disciplined execution and a strong customer-first approach. We operate with complete transparency, rigorous quality standards, and a commitment to sustainable, profitable growth. Our ambition is to build India’s most trusted and credible clean supplement and wellness brand. About the Role The Customer Experience Executive plays a critical role in ensuring every Rasayanam customer receives prompt, accurate, and empathetic support. In this role, you will manage day-to-day customer interactions across multiple channels, resolve queries efficiently, and ensure a smooth post-purchase experience. Your work will directly contribute to customer satisfaction, trust, and long-term brand loyalty. Key Responsibilities * Manage customer queries across calls, emails, chats, WhatsApp, and marketplace platforms. * Assist customers with order tracking, delivery updates, product queries, returns, refunds, and replacements. * Provide clear, accurate, and empathetic responses to customer concerns. * Ensure timely resolution of customer issues in line with defined service standards. * Handle customer complaints and escalate complex cases when required. * Manage customer queries on social media platforms professionally. * Maintain accurate records of interactions in CRM or ticketing systems. * Follow SOPs, policies, and communication guidelines. * Identify recurring issues and share feedback to improve processes and customer experience. * Collect customer feedback and support initiatives to improve reviews and ratings. * Coordinate with operations, logistics, and internal teams for faster resolution. * Contribute to improving service processes and overall customer experience. What We’re Looking For Must-Have * 1–3 years of experience in customer support, customer service, or customer experience roles * Excellent verbal and written communication skills * Strong problem-solving ability with a customer-first mindset * Ability to manage multiple customer conversations simultaneously * High level of ownership, patience, and empathy while handling customers Nice-to-Have * Experience in e-commerce, D2C, or marketplace-based support environments * Experience handling support through WhatsApp, chats, or CRM tools * Exposure to fast-paced startup environments Tools & Skills * Working knowledge of CRM tools or customer support platforms * Basic proficiency in Excel or Google Sheets * Ability to work in a fast-paced, operationally driven environment What Success Looks Like in This Role * Customer queries are resolved quickly and accurately * High customer satisfaction and positive customer feedback * Minimal repeat queries due to clear and effective communication * Strong adherence to processes and service standards Why Join Us * Opportunity to work in a fast-growing D2C wellness brand * Direct impact on customer satisfaction and brand trust * Collaborative and execution-focused work environment * Exposure to cross-functional business operations

Responsibilities

The executive will manage daily customer interactions across various channels like calls, emails, chats, and WhatsApp, resolving queries related to orders, returns, and products efficiently. This role directly supports customer satisfaction and brand loyalty by ensuring prompt, accurate, and empathetic support.