Customer Expansion Team Leader at Docplanner

Rome, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leading Teams, Coaching, Process Optimization, Data Analysis, Upselling, Inside Sales, Account Management, Churn Reduction, Consultative Sales, KPI Monitoring, Forecasting, CRM, Hubspot, Salesforce, English Proficiency

Industry

technology;Information and Internet

Description

Company Description MioDottore, part of Docplanner Group, in a mission to "helping people live longer, healthier lives", is the world's largest healthcare platform, serving patients and healthcare ecosystems in 13 countries across Europe and LATAM. We develop digital Apps and software solutions for doctors, clinics, hospitals, and patients to streamline the healthcare process. Key features include free doctor reviews, instant Online appointment booking, and a network of nearly 2 million healthcare professionals serving over 260,000 customers globally. Backed by leading VCs like Goldman Sachs, One Peak Partners, Point Nine, and Target Global, MioDottore counts more than 500 people and the company has been growing organically since 2015, reaching roughly 9.6M unique patient visits and 3M bookings every month. Today is positioned as the Italian and Global healtech operating system. Job Description The Role Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value. Key Responsibilities As the Sales Upsell Leader, you will be primarily responsible for: Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate. Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business. Analyzing portfolio data, identifying growth opportunities and areas for improvement. Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials. Monitoring weekly and monthly KPIs, ensuring accurate forecasting. Qualifications We are looking for 3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management). Ability to lead teams and improve performance through coaching, processes, and analysis. Experience in SaaS, digital, or tech environments. Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce). Professional knowledge of English language. Nice to Have 1–2 years of experience managing goal-oriented teams focused on business objectives. Experience selling marketing products (e.g., Google Ads). Interest in the healthcare sector. Additional Information What we offer: 💶Total compensation aligned with your experience 📈Uncapped commission plan. 🧑Welfare for you and your family 🍝Ticket restaurants 🏠Smartworking policy 50%, based in Rome 🚀Key role in a fast-growing, high-impact company Selection process: Phone/video screening with HR Interview with Customer Expansion Team Leader Interview with COO Interview with CEO

Responsibilities

The Sales Upsell Leader will be responsible for leading and motivating the Customer Expansion Specialists team, ensuring high performance and a quality commercial approach. This role involves defining the Upsell strategy, optimizing processes, minimizing churn, and promoting a consultative sales model.