We are looking for you !
Recruiter: Neelam Patel / neelam.patel@airgas.com / 9133435762
If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.
Join Airgas as a Collections Specialist within our Business Support Center (BSC), where you’ll play an essential role in the Credit and Collections function. Your responsibility will be to manage a portfolio of customer accounts, ensuring timely collection efforts and maintaining a balance between cost control and exceptional customer service. Your ability to effectively communicate, identify risks, and maintain relationships will contribute to our collection goals.
Collection and Risk Management
Contact customers with past-due invoices/accounts, providing necessary information for quick remittance.
Prioritize and manage the portfolio to maximize collection benefits.
Identify account risks, potential credit problems, disputes, and customer issues.
Collaborate with Accounts Receivable Supervisor, branch managers, account managers, and other stakeholders.
Document all communications and follow-up efforts meticulously.
Customer Service and Collaboration
Maintain quality relationships with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
Utilize customer service skills to ensure collection efforts don’t impair customer relationships.
Work collaboratively with regional collections managers when necessary.
Initiate appropriate follow-up action on returned mail and address discrepancies on customers’ accounts.

High school diploma or equivalent.
Some commercial collection experience is preferred.
Bilingual (Spanish) a plus, but not required.
Understanding of quality customer service and its relationship to collection efforts.
Experience with SAP and/or ERP systems is a plus, basic Excel experience.
Ability to manage multiple priorities.
Key Qualities:
Proven track record in prior collection roles is a plus.
A strong “client service” mindset, using collaborative and non-adversarial approaches to achieve diverse goals.
Ability to see the collections operation as a financially oriented customer service function.
Effective organizational skills in time management and resource allocation.
Strong communication skills and attention to detail.
Join Airgas and contribute to our collection goals while maintaining exceptional customer relationships. Apply now to be part of our dynamic team!
Job Type: Full-time
Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso