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Customer Experience Advisor - 20 hours at Jewells

Newcastle upon Tyne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Jewellery Styling, Professional Piercing, Sales Performance, Communication Skills, Retail Operations, Visual Merchandising, Interpersonal Skills

Industry

Retail

Description

Join the Team That Makes Jewellery Fun ✨ At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors. If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you. What You’ll Be Doing • Create exceptional experiences – Welcome customers, build connections, and make every visit memorable • Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style • Pierce with care – Deliver safe, professional piercing services once fully trained (training provided) • Drive performance – Support store sales targets and contribute to team success • Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring Piercing Training & Requirement Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities. What We’re Looking For • A positive, confident person who enjoys working with customers • Passion for jewellery, fashion, and styling • Strong communication and people skills • A team player with a proactive attitude • Retail or customer-facing experience is a bonus, but not essential Why You’ll Love Working With Us • Competitive hourly pay + commission • Fully paid piercing training and accreditation • Jewellery allowance and team discounts • Career progression opportunities • A supportive, fun, and energetic team environment

Responsibilities

Provide exceptional customer service by welcoming clients and offering personalized jewellery styling advice. Perform professional piercing services and maintain store standards to drive sales targets.