Job Title: Customer Experience Advisor
Salary: £25,200 per annum, rising to £26,250 after successful probation
Location: Anchor Head Office, Bradford
Hours: 37.5 hours per week
Are you passionate about delivering outstanding customer service? We’re looking for a Customer Experience Advisor to be a vital part of our team.

SKILLS AND EXPERIENCE:

• You are adaptable and able to communicate clearly and effectively with a wide variety of people.
• Confident with Microsoft Office and keen to learn new systems.
• Plan and prioritise tasks efficiently, keeping your workload under control.
• You notice details others might miss, preventing issues before they escalate.
• You think ahead, anticipating questions and preparing solutions in advance.
• A team player, happy to share knowledge and support your colleagues.
• A focus on customers, showing care and understanding in every interaction.

• You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions.
• Build relationships with residents, customers, and external professionals.
• Help identify and deliver tailored solutions that meet diverse needs.
• Work closely with different teams across the organisation to ensure smooth service delivery.
• Embrace our ‘Best Customer Service’ culture by showing empathy and efficiency in everything you do.
• Take a customer-centric approach, aiming for one-touch, first-time resolutions.