THE COMPANY

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.
We’re all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!
We take pride in the service we provide as well as building a collaborative culture internally.

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Handle inbound and outbound calls professionally, aiming for first-time resolution on resident and leaseholder queries
• Confidently resolve and support with common queries including:

Fob and key requests
Service charge statements and account balance queries
Portal access and navigation
Maintenance updates and access details

Redirecting to the appropriate team or department

• Manage and respond to emails in shared inboxes and through MyCentrick portal
• Process and distribute voicemails, ensuring timely follow-up
• Proactively chase open maintenance jobs with contractors and log updates
• Use internal systems such as MyCentrick portal and property CRMs with efficiency and accuracy
• Raise purchase orders (POs) where applicable
• Issue formal communications and resident letters via email and post
• Manage returned post and assist in maintaining resident contact data
• Deliver consistently high levels of customer service that align with Centrick’s values and standards
• Take initiative in supporting the day-to-day operations of the Customer Experience team and contribute to a positive, team-oriented culture