FULL JOB DESCRIPTION & PERSON SPECIFICATION

We look forward to hearing from you

THIS ROLE WILL BE BASED IN ANY OF THE COVENTRY CAMPUS BUILDINGS.

Working within our dedicated Customer Experience team, you will be the first point of contact for students, staff, and visitors to Coventry University. You will support students with a range of day-to-day queries relating to their timetables, ID cards, and access to facilities and well as signposting to support for enquiries relating to new student enrolments or those looking to withdrawing or deferring their studies.
As well as manning the campus information points and handling face to face enquires, you will also manage the engagement team inbox, responding to and providing solutions to a variety on enquiries that may be received electronically.
As part of this role, you will also be required to liaise with other teams and departments across the group to help resolve and issues a new, current, or prospective student may have, ensuring their student journey is as seamless as possible.
Due to the nature of the Customer Service team and their responsibilities, you may be required to move across campus providing support at an alternative information point or the wider customer experience team supporting within inbound and outbound calls, in particularly around business periods such as clearing.