ARE YOU CUSTOMER FOCUSED, SELF-MOTIVATED AND LOOKING FOR A NEW CHALLENGE?

At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new.
As a Customer Experience Advisor, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
• Be customer focused and passionate about their work
• Have the ability to prioritise their workload and multi-task
• Be IT alliterate with the ability to use multiple systems at once
• Confidently work independently and also as part of a team
• Have a keen eye for detail
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on their feet

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

• Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
• Providing a high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised and self-motivated to ensure targets and deadlines are met
• To up-sell additional Audi products