CUSTOMER EXPERIENCE ADVISOR

At Jobtrain, we don’t just support our clients and candidates we empower them. Our Customer Success Team is central to everything we do, delivering support that is Polite, Personable, Professional and Patient.
We’re looking for a Customer Experience Advisor who loves helping people and isn’t afraid to get technical. You’ll be the first line of support for our users, guiding them through our applicant tracking system (ATS), solving problems and making sure their experience is smooth and stress-free. Whether you’re walking someone through a system feature, troubleshooting an issue, or helping configure a new setup, you’ll be part of a team that makes a real impact.

IS THIS YOU?

You might already have experience in customer support, service desk roles, or working with software systems or you’re naturally curious about how tech works. You don’t need to have used an ATS before (though that’s a bonus), but you do need to be:

• A clear communicator, confident across phone, email, and chat
• A natural problem-solver who enjoys working things out and helping others do the same
• Comfortable using software and keen to learn more about system features and configurations
• Organised and methodical someone who thrives on clarity and structure
• Always looking for ways to improve and share helpful feedback

SKILLS YOU’LL NEED (OR BE READY TO DEVELOP):

• Excellent communication and customer service skills
• Experience using Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Exposure to any helpdesk software (Freshdesk, Zendesk, etc.) is a plus
• A structured approach to handling multiple queries and priorities
• Curiosity about technology and how systems work you don’t need to code, but you’ll enjoy learning how things connect

WHAT WILL YOU BE DOING?

• Managing queries from clients, candidates, and internal teams using Freshdesk, Microsoft Teams, and other tools
• Helping users understand and use the system effectively from login issues to feature setup
• Supporting system configurations and updates in collaboration with our internal teams
• Logging queries accurately and providing proactive, friendly updates
• Sharing insights and suggestions to improve our product and service

You might already have experience in customer support, service desk roles, or working with software systems or you’re naturally curious about how tech works. You don’t need to have used an ATS before (though that’s a bonus), but you do need to be:

• A clear communicator, confident across phone, email, and chat
• A natural problem-solver who enjoys working things out and helping others do the same
• Comfortable using software and keen to learn more about system features and configurations
• Organised and methodical someone who thrives on clarity and structure
• Always looking for ways to improve and share helpful feedbac