WHO WE ARE:

Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff
Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.
Sustainability, biodiversity, and related green issues are complex interconnected subjects. Everything we do and how we live impacts the planet, our health, and our wellbeing. It’s very clear that we need to make better choices and decisions to improve our situation in all these areas. Does this resonate with you?

THE OPPORTUNITY:

Due to growth we are seeking to recruit an additional Customer Experience Advisor who will be responsible for Who we are:
Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff
Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.
Sustainability, biodiversity, and related green issues are complex interconnected subjects. Everything we do and how we live impacts the planet, our health, and our wellbeing. It’s very clear that we need to make better choices and decisions to improve our situation in all these areas. Does this resonate with you?

THE OPPORTUNITY:

We are seeking to recruit an additional Customer Experience Advisor who is the first port of call for all customer related contact. They provide support for the installation, field service and floristry teams.

WHAT YOU WILL NEED TO KNOW:

We welcome applications from applicants with experience in Customer service, Customer experience, Customer advisors, Administrative support, Planners

• Excellent customer service skills
• Excellent communication skills particularly on the phone
• Excellent organisational skills
• Excellent use of MS Outlook
• Adaptable and responsive
• Experience of customer service (minimum one year experience required)
• Experience of taking and dealing with phone calls and emails from customers
• Experience of CRM systems (desirable but not essential)
• Experience of NPS (desirable but not essential)
• Respond to customer queries within 10 minutes

Humble & Confident, Positive & Energetic, One TEAM’, Relentless to Improve, Create WOW If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!