THE OPPORTUNITY

Become a key member of Safetykleen by joining our customer service team in Dinnington, ensuring an outstanding customer experience. As the first point of contact, this role manages customer queries, maintains accounts, enhances retention, and mitigates risks.
Acting as a crucial link between internal teams, including managers, account managers, and credit control, the adviser facilitates smooth communication and service efficiency. Strong problem-solving, communication, and a proactive approach are essential to upholding Safetykleen’s reputation for excellence. If you love a diverse role and offering a quality customer experience, then this is the role for you!

BENEFITS FOR CUSTOMER EXPERIENCE ADVISOR

• Salary £23,800 - £26,000 per annum.
• Monday to Friday - No weekends.
• 25 days holiday plus Bank Holidays.
• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
• Taste Card Membership discount.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• Employee recognition program
• Employee referral scheme.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

COMPETENCIES REQUIRED FOR THE CUSTOMER EXPERIENCE ADVISOR

• Enjoys putting the customer first and delivering a superior service.
• Excellent oral and written communication skills.
• Diligent and must be able to work under pressure whilst managing multiple tasks.
• To be a team player, self-motivated and able to work on own initiative.
• Can following a process / way of working.

• To manage inbound customer contact via telephone and email providing excellent customer service.
• To manage outbound contact for our platinum customers 6 months prior to contract renewal.
• Managing and responding to customers through live chat services.
• Ensuring all data is accurately entered and updated on to the system.
• Allocate, monitor, and escalate enquires or complaints internally to ensure customer receives resolution.
• Reporting and raising breakdowns or waste collection requests on our CRM.