MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world’s merchant fleet.
We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

WHAT YOU’LL NEED TO SUCCEED

What truly matters is your commitment to understanding customer needs, solving problems effectively, and creating a positive customer experience with MacGregor. We’re looking for someone with a proactive, positive attitude, even in challenging situations, who pays close attention to detail to ensure no issue goes unresolved. A willingness to go the extra mile to exceeding customer expectations is key.

Ideally you have

• Previous experience in a customer support role is beneficial
• Familiarity with the SAP ERP systems and Salesforce is advantageous but not required
• Computer skills: Google Workspace and G-suite is an asset
• Experience from the maritime or related industries is a plus
• Fluent in both written and spoken English
• Fluent in Spanish is a plus

• Serve as the first point of contact for customer requests for spare parts, ensuring prompt responses
• Accurately process customer orders and notifications, ensuring all details are correctly entered
• Identify and address any challenges to on-time delivery by collaborating with colleagues to find solutions
• Build strong customer relationships to better understand their needs and provide tailored support
• Take ownership of challenges, ensuring commitments to customers are met and exceeded
• Log and manage claims, complaints, and non-conformances, working with colleagues to determine root causes, resolve issues quickly, and drive continuous improvement
• Challenge processes and advocate for improvements to enhance customer experience (CX)
  You will work in close collaboration with the Sales and the Spare Parts organizations. This role is part of our Global Services Division (GSD), and reports directly to the Senior
  Manager, Global Service Center. The position is located at our office in Houston, Texas.