Customer Experience Advocate

at  MacGregor

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

SHAPE YOUR JOURNEY ONBOARD AND OFFSHORE WITH US

We’re looking for a Customer Experience Advocate who will build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time.
The position is based in Hamburg, Germany and will report to our Customer Experience Team Leader.

• First point of contact for all customer requests, respond to customers within SLA
• Managing & overseeing successful, prompt quote handling and customer deliveries
• Identifying any challenges to orders being on time & collaborate with colleagues to resolve
• Confirming and sending delivery instructions
• Build strong relationship with customer to understand their needs
• Takes ownership of challenges to ensure we deliver as promised to the customer
• Log claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue
• Learn to build knowledge of customers and our processes
• Processing Customer Orders and Notification Entry ensuring all details entered correctly.