MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world’s merchant fleet.
We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MACGREGOR – LET’S SHAPE THE FUTURE TOGETHER

Are you passionate about building strong relationships, managing customer requests, and delivering exceptional service while adapting to their changing needs? MacGregor is looking to hire an ambitious and proactive candidate to join our Customer Experience team.
MacGregor is a leading provider of integrated cargo and load handling solutions for the maritime industry. Our equipment is installed on more than half of vessels worldwide, enhancing efficiency, safety, and sustainability for shipowners and operators. We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Customer Experience Advocate who shares our commitment to exceptional service.
This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Hamburg, Germany.

WHAT YOU’LL NEED TO SUCCEED

Customer-focused, problem solver, and accountable are essential in this position. We are looking for a person who is self-motivated, organized, and skilled in time management.

Ideally you have

• Knowledge of product, business, market and customer needs
• Interpersonal, communicational, and listening skills
• English language - both verbal and written
• German language - both verbal and written
• Compliant with safety and controls standards
• Proficient in MS Office, G-suite and ERP (SAP, Salesforce) knowledge is an asset

• First point of contact for customer requests, ensuring timely responses and gathering necessary input from colleagues
• Manage quotes, customer deliveries, and resolve order challenges
• Confirm and send delivery instructions, maintaining proactive customer communication
• Build strong relationships to understand customer needs and take ownership of challenges, collaborating to deliver on promises
• Log and address claims, complaints, and non-conformances, working with colleagues to resolve issues and improve processes
• Process customer orders accurately and seek support from CX specialists and TL for customer needs
• Escalate urgent cases and perform additional duties as assigned by the manager
  By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.