About the job

Full time: Monday to Thursday 9am to 5pm, Fridays 8:30am to 4:30pmSalary: $65,000 per year + Showroom commission

At Entity Brands, we ignite confidence in businesses through personalised uniform solutions.

With over 20 years of experience and the exclusive license of leading brands like Nike, Chef Works, Ogio, and Port Authority, we offer a wide selection of quality uniforms to meet customer needs.

Whether their business is in hospitality, corporate, fitness or any other industry, our expertise ensures their team looks and feels their best.

Our values:

1. Relationships: Being positive and upbeat, embracing challenges, and conveying an assured attitude.
2. Authenticity: Genuine, trustworthy, engaging and direct. We're focused on giving our customers the insights, advice and support they need to achieve their desired outcomes.
3. Passion: Be connection-oriented, people-focused, and thoughtful about a customer's needs.
4. Knowledge: Build trust and expertise with our customers. Position yourself as a thought leader, knowledge sharer, and advisor.

If these match your values, our team will be the perfect place for you to develop and succeed, so let's make this happen.

The Role:

We're looking for an experienced Customer Experience Agent to join our in-office team in Alexandria.

• Your role will include:Ticket management.
• Order management (purchase orders and decoration orders).
• Telephone enquiries.
• Showroom customer care and uniform fittings.

• Typical day-to-day duties:Process all Purchase Orders (PO) and Decoration orders (Embroidery & Print).
• Serve as the primary contact for all customer inquiries, returns, and account issues, managing the full ticket lifecycle and quote follow-ups.
• Assist with general sales and account administration tasks.
• Manage the full showroom experience, including uniform fit-outs, retail work, and general upkeep.
• Coordinate with Purchasing and Warehouse to track orders, communicate delivery delays, and resolve stock/order issues for customers.
• Collaborate with the Sales team to onboard new customers and coordinate orders following a lead conversion.
• Maintain accurate customer data by updating systems such as Zendesk, Shopify, and Netsuite.