HAVE YOU GOT WHAT IT TAKES TO BECOME NCHA’S TOP QUALITY CUSTOMER EXPERIENCE AGENT?

Providing “More homes, great services, and better lives” is what we aim to achieve at NCHA. We can only achieve this through the dedication and talent of our amazing colleagues and you can be a part of our journey too as a Customer Experience Agent! We have multiple permanent positions available!
Working in a busy environment, you will be the first point of contact for our customers, responding to and resolving a variety of issues raised in relation to our Housing and Property Services department. You will be customer driven and enthusiastic when dealing with customers via all contact platforms, over the telephone, email, live chat and social media.
‘The work is varied and you really know that you can make a difference’ – current Customer Experience Agent

AS A CUSTOMER EXPERIENCE AGENT SOME OF YOUR KEY DUTIES AND RESPONSIBILITIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Help deliver an outstanding , easy and effortless journey for our customers
• Delivering ‘right first time’ as standard practice
• Helping to reduce complaints
• Diagnosing and appointing repairs and giving out safety advice
• Dealing with a variety of housing queries regarding tenancies, rents. Service charge and anti –social behaviour.
• Promoting self –service channels
• Adhering to NCHA’s policies and procedures when passing on information
• Updating information accurately into NCHA’s housing management systems.
  Check out the role profile document to find out more!