LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat.
We have a strong reputation for providing outstanding customer service. We are looking for someone to join our team who is who is self-motivated; enthusiastic about the automotive industry and passionate about a positive customer experience.

THE ROLE:

This role is a massively important part within the contact centre, it allows us to receive feedback directly from our customers to help us improve each of their journeys. This role is ideal for an individual with a background in handling customer complaints and feedback.
Hours: 40 Hour per Week
Days: Monday-Friday 8:30-5:30
Position: Office based role
Location: Birmingham Business Park

TO BE SUCCESSFUL WITHIN THIS ROLE YOU WILL NEED TO:

· You will need good literacy skills
· Customer service experience
· Ability to work in a High Paced Environment
· Using the training provided navigate through our bespoke systems
· Attention to Detail
· Good Communication and Listening Skills
· High Energy
· Professional & Friendly approach
· Fluent in Spoken and Written English
· Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible