Customer Experience Agent (On-site) Dundrum Business Park at FMI

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

29432.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Communication, Active Listening, Cross-selling, Up-selling, Objection Handling, CRM Systems, KPI Management, Resilience, IT Skills

Industry

Marketing Services

Description

Your mission Join FMI’s high-energy Contact Centre team and help customers get the support they need—while earning commission and extra incentives for exceptional performance . Please note this is an on-site role (not remote/hybrid). At a glance Base Salary: €29,432pa(40 hours per week) Extra commission incentives based on performance. Weekly pay + monthly commission Roster: Monday–Friday (1Saturdayper month with day off during the week) Operating Hours: Between 8am and 8pm Monday to Friday and between 9am and 5.30pm on a Saturday. The role As a Customer Experience Agent, you will be the friendly voice of FMI—supporting existing customers by phone, achieving daily targets, and (for committed agents) taking opportunities to make outbound calls to existing customers for cross-selling and up-selling. What you do Make/manage high volume of calls (around100per day) while keeping conversations professional, warm, and customer focused. Deliver a consistent, positive customer experience on every interaction. Use strong listening and communication skills to understand needs and offer the right solution. Follow scripts, call flows, and compliance requirements while staying personable and engaging. Manage objections calmly and confidently; stay resilient in challenging conversations. Work as part of a high-performing team to achieve individual and shared KPIs. Participate fully in training and coaching to build confidence and performance quickly. Represent FMI’s mission and values in every customer interaction. Your profile What you will bring Strong customer service mindset and a passion for helping people. Confident, friendly telephone manner with excellent verbal communication and active listening. Comfortable working to targets in a fast-paced environment. Resilient, self-motivated, and able to stay calm under pressure. Basic IT skills and confidence using CRM systems/diallers and standard office software. Previous contact Centre/outbound calling/tele sales experience is preferred, however full training will be provided. INDHP Ready to apply? Ready to take the next step? Click Apply Now and join the FMI family. FMI is close to the city centre and easily accessible via public transport. Why us? At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work. We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time. FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that. About us FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years. We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Responsibilities

Manage a high volume of inbound and outbound calls to provide customer support and drive sales through cross-selling and up-selling. Ensure a positive customer experience while meeting daily targets and adhering to compliance requirements.