Team members interact face to face with thousands of customer daily and the core task is to assist them in any way required to assist them on their journey. Providing information regarding products and services, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations.
Communication and problem solving. Team members will be the first point of contact for the majority of customer queries and issues, so they need to be agile and well informed to assist in the successful resolution of problems.
Coordination with service partners to deliver the daily operating plan. Team members will work closely with the Police, GDRFA and service partners to efficiently process customers through the required processes and touchpoints in a timely and compliant manner.
Supporting the Terminal Operations Team in all daily tasks and activities. Team members will assist the operations team in ensuring a safe and secure environment, reporting hazards, and ensuring all policies and procedures are adhered to.
Briefing and reporting. Team members will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.
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