Customer Experience Agent at Soapy Joes Group Inc

Santee, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, CRM, Billing, Account Management, Rapport-Building, Adaptability, Creativity, Resilience, Email Writing, Cross-Selling, Up-Selling, Feedback, Incident Investigation, Member Experience

Industry

Motor Vehicle Manufacturing

Description

Description Description: Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company. Key Responsibilities: Provide friendly interactions across multiple systems. Update accounts, billing, and transactions accurately. Handle multiple interactions via phone, email, chat, and reviews. Make outbound calls for cross-sell, up-sell, and follow-up. Process membership functions quickly to ensure satisfaction. Investigate claims and communicate incident results effectively. Follow procedures with a fun, adaptable attitude. Write clear, professional emails for unique scenarios. Support loyalty, referral, and member experience programs. Overcome objections with resilience and solutions. Explain billing and products clearly. Contribute to scripts, macros, and training. Escalate issues with insights, show proactivity. Share feedback in focus groups for improvement. Requirements Job Requirements: High school diploma or higher. 2+ years customer service experience; call center experience a plus. 2+ years CRM experience (eg. Zendesk, Salesforce). Excellent communication skills; fluent in English; Spanish a plus. Friendly, fun, personable, problem-solver. Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm. Ability to work remotely if needed. Physical Requirements: Physically able to sit for extended periods, operate computers and other electronic devices comfortably.? Capable of moving about to access tools and office equipment when required.? Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary. No staffing agencies or third-party recruiters, please.

Responsibilities

The Customer Experience Agent will provide friendly interactions across multiple systems and handle various customer interactions via phone, email, and chat. They will also process membership functions and investigate claims while contributing to training and improvement initiatives.