COMPANY DESCRIPTION

The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Edinburgh.
Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street.
We pride ourselves on discretion and accuracy so a keen eye for detail and excellent customer service skills is a must.

KEY SKILLS & QUALITIES

• Strong oral and written communication skills
• At least 2 years’ experience in a customer facing role
• Excellent numerical literacy
• Trusted and able to act in the strictest of confidence at all times
• Disciplined, with the ability to follow and develop strong process controls
• Enthusiasm and determination to deliver the best for our customers and people
• Intuitive self-starter who is able to prioritise tasks and meet deadlines
• Committed to personal and professional development
• Flexible, mature and professional

• Commitment to extraordinary customer experience
• Deliver high levels of process control and security
• Management and housekeeping of all customer touchpoints
• Handling all inbound customer queries in a timely, efficient and friendly manner
• Promote and pursue new sales enquiries
• Maintain and secure accurate customer records
• Guarantee GDPR compliance
• Deliver accurate and effective administration
• Ensure commitment to all aspects of Health & Safety for our customers and our people