ABOUT US

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Customer Experience Analyst (known internally as a Member Experience Analyst), you’ll help us understand current journey performance. You’ll partner with various teams to derive insights from both qualitative and quantitative perspectives. Your role will involve working with and influencing stakeholders to create and maintain a strong foundation for member experience. This contributes to strategic outcomes like growth, operational efficiency, risk management, and enablement.

Day to day, you’ll:

• Build and maintain member journey artifacts like journey maps, tools, visualisations, touchpoint analysis, and performance reports.
• Continuously define, analyse, and shape experience improvements for our members that drive performance and outcomes.
• Understand member needs through structured analysis and synthesis of broader research, insights, and data aligned to their journeys.

This is a permanent opportunity that can be based in Brisbane, Sydney, or Melbourne.