Customer Experience Analyst at Stantec

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Data Analysis, Voice of Customer, Client Feedback, Journey Mapping, Reporting, Visualization, Power BI, Tableau, SharePoint, CRM, Analytical Skills, Problem-Solving, Communication, Systems Management, Business Acumen

Industry

Industrial Machinery Manufacturing

Description

Your Opportunity Are you ready to start each day feeling energized, motivated by meaningful work, and excited to help others succeed? Are you looking for an opportunity to collaborate with talented and creative colleagues, make a real impact across the organization, gain valuable experience, and grow your career? Meet Stantec. Ranked as one of the most sustainable companies in the world, we work with genuinely great people—and we want you to build your future here. At Stantec, our people are at the heart of everything we do. Grounded in a culture of inclusion, we offer employee resource groups, career‑growth opportunities, and flexible work arrangements. We recognize that everyone thrives differently, and we’re committed to providing the support and tools you need to excel. At Stantec, we put people and communities at the heart of everything we do—including our clients. We are seeking a Customer Experience Analyst to join our growing Customer Experience (CX) team and support our commitment to delivering outstanding client engagement across the project lifecycle. In this role, you’ll partner closely with our Customer Experience Program Manager to help gather, analyze, and activate client insights that improve how we design, deliver, and continuously enhance client experiences. If you enjoy solving problems, working with data, and turning insights into action, this role offers a meaningful opportunity to make an impact. Responsibilities Support CX Program Activities * Assist with key CX initiatives, including Voice of Customer (VoC), project feedback cycles, client journey mapping, and closed-loop follow-up. * Maintain CX templates, tools, and SharePoint resources. * Help improve and document processes, workflows, and best practices. Turn Client Feedback into Insights * Collect and analyze client feedback from surveys, interviews, project reviews, and internal systems. * Identify trends, pain points, and improvement opportunities across the AEC project lifecycle. * Track and monitor core CX metrics. * Prepare reports, summaries, and recommendations for leadership and operational teams. Reporting, Visualization & Tools * Build reports and visualizations using Excel, Power BI, or Tableau. * Collaborate in the design and development of dashboard(s). * Provide insights that help Business Development, Operations, Marketing, and Project Teams improve client satisfaction and project delivery. * Support the administration and optimization of CX systems, survey tools, and CRM dashboards.[LM1] [JH2] * Input and categorize customer feedback from surveys and other feedback channels into the VoC platform. Collaborate & Enable * Partner with Business Development, Operations, Marketing, and Project Teams to embed CX practices into daily work. * Provide frontline support for questions related to surveys, dashboards, and client feedback systems. * Support presentations, training, and communication that strengthen CX awareness across the organization. Education and Experience * Bachelor’s degree in Business, Data Analytics, Marketing, or related field. * 1–3 years of experience in customer experience, analytics, insights, marketing, or a related role (internships and academic projects are welcome). * Strong analytical skills and comfort working with data. * Detail-oriented, organized, and comfortable managing multiple tasks. * Ability to effectively communicate with senior management, supervisors, peers, and internal clients * Detail oriented and organized, with exceptional prioritization skills * Ability to effectively balance conflicting priorities * Strong systems management skills * Demonstrated innovative problem-solving, analytical, and critical thinking skills * Advanced knowledge of Microsoft Teams, Power BI or Tableau, and Microsoft365 including Microsoft Forms, SharePoint, Excel, Word, and experience using these tools to streamline and/or automate processes * Experience extracting insights from data and reports * Strong business acumen * Collaborative and cross-functional engagement to implement/enhance tools and systems Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

Responsibilities

The analyst will support key Customer Experience (CX) initiatives such as Voice of Customer programs, feedback cycles, and client journey mapping while maintaining CX tools and documenting processes. They will be responsible for collecting and analyzing client feedback to identify trends and improvement opportunities, tracking core CX metrics, and building reports and visualizations for various internal teams.