Customer Experience Analyst at Verisk Analytics, Inc - Canada

Jersey City, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Reporting, Dashboard Development, Data Analysis, Insight Generation, Business Acumen, Communication Skills, Data Visualization, Stakeholder Collaboration, Data Quality, Continuous Improvement, ITSM, CSAT, NPS, SLA Performance, Power BI

Industry

Information Services

Description

The Customer Experience Analyst is responsible for delivering data-driven insights that enhance customer experience and service performance across the organization. This role has a strong focus on ServiceNow reporting and dashboarding, transforming operational and customer data into meaningful insights that support informed decision-making. The ideal candidate combines analytical expertise with strong business acumen and communication skills. For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture. We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Verisk Businesses Underwriting Solutions [https://www.verisk.com/insurance/capabilities/underwriting/] — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions [https://www.verisk.com/insurance/capabilities/claims/] — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions [https://www.verisk.com/property-estimating-solutions/] — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Specialty Business Solutions [https://www.verisksequel.com/] — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Catastrophe and Risk Solutions [https://www.verisk.com/solutions/catastrophe-risk-solutions/] — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. Marketing Solutions [https://www.verisk.com/verisk-marketing-solutions/] — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement Life Insurance Solutions [https://www.verisk.com/insurance/life-insurance/] – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft [https://www.maplecroft.com/] — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. https://www.verisk.com/company/careers/ [https://www.verisk.com/company/careers/] Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Verisk Employee Privacy Notice [https://www.verisk.com/49041b/siteassets/media/downloads/verisk-global-employee-privacy-notice.pdf]

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Responsibilities

The Customer Experience Analyst is responsible for delivering data-driven insights to enhance customer experience and service performance across the organization. This role focuses heavily on ServiceNow reporting and dashboarding to transform operational and customer data into meaningful insights for decision-making.