Customer Experience Assistant at Nordic Business Forum

Jyväskylä, Central Finland, Finland -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

2300.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Adaptability, Teamwork, Proactivity, Time Management, Attention to Detail

Industry

Professional Training and Coaching

Description

Are you passionate about delivering exceptional customer service? We’re looking for a Customer Experience Assistant to join our team during our busiest and most exciting time of the year as we gear up for our annual main event Nordic Business Forum 2026. 📍 Location: Jyväskylä (with event days in Helsinki) 📅 Contract: Full-time, Temporary (3 August - 16 October, 2026) 💼 The Big Days: 16-17 September at Messukeskus, Helsinki Nordic Business Forum 2026 takes place at Messukeskus, Helsinki on 16-17 September. In the weeks leading up to the event, we expect a high volume of customer inquiries - and that’s where you come in! Key Responsibilities As a Customer Experience Assistant you will be at the heart of our customer service supporting customers with their orders, invoices, and general inquiries via our primary communication channels including phone, email, and chat, as well as managing our official event app, Brella. During the event week, you’ll join us on-site in Helsinki, working alongside our customer care team to support both in-person and online attendees. The position requires working overtime on the event days as well as traveling to Helsinki. What We're Looking For Our vision for customer care is to provide an unforgettable customer experience. In order to thrive in this role, you have a passion for customer service excellence and a motivation to look for ways to exceed the expectations of our customers. We expect you to have a willingness to learn and adapt to new systems quickly as well as an ability to work in a fast-paced environment. In return, you’re going to be completely empowered to WOW our customers. Great communication skills in Finnish and English are a must in daily customer interactions. We mainly communicate in English as our internal language. Why Join Us? You’ll work with a small yet agile customer care team that's dedicated to making this event a success. To help you succeed in your role, you will be supported and mentored by colleagues with years of experience in the role. More importantly, embracing a positive attitude and a proactive mindset will take you far. If this sounds like the perfect fit for you, we’d love to hear from you! Please submit your application as soon as possible, but no later than 13 February, 2026. We will fill the position as soon as we’ve found the right candidate. If you have any questions, reach out to our Customer and Employee Experience Manager, Camilla Hedman: 📧 camilla.hedman@nbforum.com | 📞 +358 44 5445671 Call times: Mondays and Wednesdays between 13:00-15:00 (EET) About Nordic Business Forum Nordic Business Forum is an international business event organizer based in Jyväskylä, Finland. Our conferences and courses are known for world-class content and high-quality customer service – amounting to an award-winning customer experience. The speaker lineup at our events has included world-renowned speakers and leaders such as Barack Obama, Sir Richard Branson, Brené Brown, Sara Blakely, and Simon Sinek. What started in 2010 as a small event in central Finland is now an internationally acknowledged event that attracts thousands of business leaders and executives from 50+ countries. Our flagship event is organized each fall in Helsinki as well as streamed live for online viewers across the globe. As a team, we strive to deliver value in everything we do. We believe in doing our work with heart, or not at all. Working together as one team and letting others shine as we aim to exceed expectations is at the very core of our organization. We love to have fun, yet we are serious about our mission to empower leaders to change the world. Ability to work full time in Jyväskylä Flexibility and proactive mindset Passion for outstanding customer service Great written and verbal communication skills Working proficiency in Finnish and English Monthly salary of 2,300€ (37,5h / week) Full onboarding experience with our customer care team Fun and encouraging working environment. You will be surrounded by an amazing team of people! Opportunity to contribute to the development of one of the leading business conferences in the world You will have the opportunity to learn from the brightest minds in the world by watching the same presentations as our audience

Responsibilities

As a Customer Experience Assistant, you will support customers with their orders, invoices, and inquiries through various communication channels. You will also manage the official event app and assist on-site during the event.