Place
Heritage, Libraries & Arts (HLA)
Customer Experience Assistant
Ref: 000858
Contract: Permanent
Salary: £24,404 - £25,183 (pro rata) (plus 5% unsocial hours allowance)
Hours: 14.5 per week x 3 positions
Royton & Failsworth Mon to Thu 16.00 19.10, alternate Sat 09.2513.05
Oldham Mon to Thu 17.00 20.10, alternate Sat 09.2513.05
Location: Oldham Library & Lifelong Learning Centre, Greaves Street, Oldham, OL1 1AL
Royton Town Hall & Library, Rochdale Road, Royton, OL2 6QG
Failsworth Town Hall & Library, Oldham Road, Failsworth, M35 OFJ
Closing Date: Monday 30th June 2026
Shortlisting & Interview Dates: TBC.

KEY REQUIREMENTS:

To succeed in this role, you will need as a minimum:

• Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
• Experience of using IT databases and conducting internet searches.
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
• Ability to respond to and manage difficult situations as they arise.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

ABOUT US:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

ROLE OVERVIEW:

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders

KEY RESPONSIBILITIES:

• To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
• To respond to customer enquiries by providing accurate, high-quality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
• Helping customers in the use of ICT, new technologies and internet-based resources.
• To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

To succeed in this role, you will need as a minimum:

• Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
• Experience of using IT databases and conducting internet searches.
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
• Ability to respond to and manage difficult situations as they arise