JOB DESCRIPTION SUMMARY

The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided. The main purpose of this role is to deliver an exceptional site occupant and visitor experience in every interaction, whilst delivering a range of workplace services including concierge, reception, event management, mailroom services, office supplies and consumables and access pass management. . We focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.
This role is pivotal as it not only represents the face of our client but also Cushman & Wakefield. The role supports the account initiatives and helps to drive consistency in delivery across the portfolio.
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Le rôle de l’Associé à l’Expérience Client est d’offrir une expérience centrée sur le client aux occupants du site dans le cadre de son portefeuille assigné. Le CXA se concentre sur la prestation d’expériences adaptées aux clients, tout en ayant une compréhension approfondie de l’environnement de travail et des services fournis.
L’objectif principal de ce rôle est de garantir une expérience exceptionnelle pour les occupants et les visiteurs du site lors de chaque interaction, tout en assurant une gamme de services liés au lieu de travail, notamment la conciergerie, la réception, la gestion d’événements, le service de courrier, la gestion des fournitures et consommables de bureau ainsi que la gestion des cartes d’accès. Nous nous engageons à anticiper les besoins, à écouter les occupants et les visiteurs, et à rendre chaque interaction simple, efficace et rapide.
Ce rôle est essentiel car il représente non seulement l’image de notre client, mais aussi celle de Cushman & Wakefield. Il soutient les initiatives du compte et contribue à assurer une cohérence dans la qualité de service à travers l’ensemble du portefeuille.

BACKGROUND AND EXPERIENCE

• 2 years or more experience in a similar role is preferred
• Experience in reception or front line information exchange
• Experience in community engagements or hospitality services is an advantage
• This is an entry level position however it is anticipated CXA’s will have some experience in a customer-facing role

QUALIFICATIONS & TECHNICAL SKILLS:

• Minimum of completion of year 12 High School.
• Intermediate Microsoft Office Suite
• Sound computer knowledge
• Clear verbal and written communications
• Professional qualifications in Facilities and/or Hospitality will be a plus however this is an entry level position and training will be provided
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QUALIFICATIONS ET COMPÉTENCES TECHNIQUES

• Minimum : diplôme de fin d’études secondaires (année 12)
• Maîtrise intermédiaire de la suite Microsoft Office
• Bonnes connaissances informatiques
• Excellentes compétences en communication écrite et orale
• Les qualifications professionnelles en gestion des installations et/ou en hôtellerie sont un atout, mais une formation sera fournie pour ce poste débutant
  Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.
  Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
  INCO: “Cushman & Wakefield

RESPONSIBILITIES:

The Customer Experience Associate is cross-trained and operates across a wide variety of tasks and workplace services but is not limited to;

GENERAL RESPONSIBILITIES

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield’s environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Operate in a manner that will minimise any adverse environmental impacts associated with your activities
• Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available
• Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge
• Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub