Overview
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

MINIMUM QUALIFICATIONS:

• 1-3 years of customer service experience providing above average service required.
• Strong English verbal and written communication required.
• Math skills required. Must be able to add, subtract, multiply and divide.
• Strong organizational skills required. Ability to multitask.
• Experience with data entry and excel required. Must be able to navigate between several systems simultaneously.
• Previous remote work experience preferred.
• Call center experience preferred.
• A high school diploma or equivalency (GED)

The Customer Experience Group associates are responsible for AvalonBay’s online reputation management responses and recovering unsatisfactory customer service with our residents from after-call surveys and internal escalations. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues.