QUALIFICATIONS

• Highschool diploma/ GED
• Relevant experience as a customer service associate in health care or a community lab
• Additional certification in healthcare will be an asset

SKILLS AND ABILITIES

• Exceptional verbal, written, and communication skills
• Self-motivated
• Ability to sell and promote
• Ability to process information well
• People oriented and experienced in rapport building
• Excellent time management

• Managing incoming calls and customer service inquiries.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Resolving customer complaints, managing database records, drafting status reports on customer service issues on a regular basis.
• Maintaining accuracy in entry of all manually entered test results into patient files.
• Reporting, when requested to by technologists all STAT, Alert, Critical and other test results considered to be urgent and to telephone or fax as necessary.
• Keeping accurate records of those tasks requiring supporting documentation.
• Promptly answering telephone requests for results or complaints or any other laboratory business and to be able to refer to appropriate personnel when necessary.
• Informing the laboratory supervisor of any problems or difficulties encountered as well as relaying complaints to appropriate personnel.
• Troubleshooting problems related to the functions of the laboratory including missing information, missing samples or requisitions and mislabeled specimens.