Customer Experience Associate - Lasalle (Full-time, 37.5h/week) at TD

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

55400.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Financial transactions, Problem solving, Communication, Time management, Administration, MS Office, Word, Excel, Outlook, Attention to detail, Relationship building, Sales, Banking solutions

Industry

Banking

Description

Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 44,000.00$/$44,000.00 - 55,400.00$/$55,400.00 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Aperçu du service: À TD Canada Trust, nous sommes le personnel de première ligne de la TD. Nous nous efforçons de bâtir des liens solides et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux clients actuels et potentiels de la TD. En succursale, nous comprenons les besoins des clients et ciblons les occasions de promouvoir les produits et les services en dirigeant les clients vers les membres de l’équipe ou les partenaires internes appropriés, tout en assurant une expérience client positive. Joignez-vous à TD Canada Trust, et pensez comme un client, agissez en propriétaire responsable, innovez pour atteindre nos buts et exécutez avec efficacité. Description du poste: Pouvez-vous assurer une interaction agréable avec les clients tout en étant chaleureux? Pouvez-vous traiter des opérations financières correctement et ressentir un sentiment d’accomplissement lorsque vous offrez une excellente expérience client? Si c’est le cas, passez à la prochaine étape de votre carrière dès aujourd’hui et posez votre candidature au poste d’Associé, expérience client. Nous recherchons un champion qui peut comprendre les besoins des clients et leur proposer les solutions bancaires qui leur conviennent le mieux pour assurer une expérience client positive. Dans le cadre de vos fonctions, vous devrez faire ce qui suit: Traiter des opérations financières, comme des dépôts, des retraits et des paiements de factures, conformément aux procédures opérationnelles normalisées, aux règlements du secteur, et au Code de conduite et d’éthique professionnelle de la TD Comprendre et déterminer les besoins des clients afin de recommander des solutions propres à ces besoins, tout en agissant avec discrétion pour les affaires confidentielles Répondre aux préoccupations des clients, et les résoudre, au moyen de procédures courantes et de la transmission des exceptions à un niveau supérieur, au besoin Atteindre les objectifs établis et d’affaires en faisant la promotion des solutions bancaires et en suivant les processus d’affaires de manière exacte et en temps opportun Créer un lien personnel avec les clients pour les informer adéquatement et clairement des solutions et des processus bancaires Aider à établir un environnement de travail positif, diversifié et équitable, en faisant valoir l’efficacité de l’équipe et en participant au rendement et au perfectionnement individuels Aider l’équipe en respectant les collègues, en restant dévoué et en tenant tout le monde au courant de l’état des activités de routine Assurer une expérience client de qualité et recommander des améliorations opérationnelles lorsque les occasions d’amélioration et d’atteinte de l’excellence opérationnelle se présentent. Exigences du poste: Diplôme d’études secondaires et/ou plus d’une année d’expérience pertinente Diplôme universitaire de premier cycle ou équivalent, un atout Très bon sens de l’organisation, et solides compétences en administration, en planification et en gestion du temps, pour travailler dans un milieu au rythme rapide Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et d’Internet Personne ambitieuse pouvant faire preuve d’initiative, axée sur l’exactitude et soucieuse des détails pour le traitement de plusieurs tâches et la modification des priorités Communicateur dynamique ayant des compétences reconnues en expérience client, qui peut établir un lien, verbalement ou par écrit, avec différentes personnes de façon calme, courtoise et efficace Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments while ensuring a positive customer experience. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.