Customer Experience Associate (Precious Metals Analyst) at Canada Gold

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

23.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Precious Metals Evaluation, Communication, Interpersonal Skills, Attention To Detail, Problem Solving, Basic Math, Computer Literacy

Industry

International Trade and Development

Description

About the Role We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Toronto location (829 Bloor St. W, Toronto, ON, M6G 1M1) This is a hands-on, customer-facing role where no two days are the same. You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed. What You’ll Do Deliver outstanding in-person and phone-based customer service Evaluate jewelry and precious metals using our tools and training Educate customers and provide transparent, accurate information Maintain a clean, professional, and organized store environment Support day-to-day operations and contribute to team success What You Bring A passion for customer service and helping people Strong communication and interpersonal skills A sharp eye for detail and solid problem-solving abilities Comfort with basic math and computer systems A motivated, eager-to-learn mindset with a desire to grow What We Offer $23/hour + performance-based customer service bonuses Comprehensive medical and dental benefits Paid, hands-on training in a unique and growing industry Clear opportunities for advancement across Canada Gold locations A supportive, team-oriented environment where your growth matters Schedule Full-time, 8-hour shifts Day shifts including weekdays and weekends Experience Minimum 1 year of customer service experience required Why Join Canada Gold? This is more than a retail job—it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you. Benefits Full In-Store Training Program Benefit Package after 3 Months Opportunities for Growth and Advancement at our offices throughout Canada

Responsibilities

The associate will provide in-person and phone-based customer service while evaluating jewelry and precious metals. They are responsible for educating customers on valuables and maintaining a professional store environment.