ABOUT REVEL

Revel’s mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation’s first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future — first in New York, with other markets to come soon.

SUMMARY

We are currently seeking seasonal Customer Support Associates to assist with servicing support calls and emails from Revel users. Successful candidates will be personable, open to learning to use new technologies, and comfortable dealing with customer issues.

REQUIREMENTS

• You have strong written and verbal communication skills
• You have experience in troubleshooting, identifying and resolving customer related issues
• You have a sense of urgency and an ability to multitask
• You are willing and able to learn new software tools and platforms
• You are enthusiastic, reliable, and hardworking
• You take your work seriously but not yourself
• Experience working remotely
• Experience responding to customers via email & phone.
• Flexible availability - potential shifts include early morning, mid-day, and night on both weekdays and weekends
• Must be 21 years of age
• Experience with Zendesk or other customer support tools a plus
• Bi-lingual is a plus!

• Respond to customer inquiries in a courteous and professional manner
• Accurately record and document all customer interactions
• Monitor and process new memberships
• Provide feedback to management and escalate common problem areas identified by multiple customers
• Other duties and functions as assigned