Customer Experience Associate / Senior Associate at Airbus United Kingdom

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Communication Skills, Team Player, Adaptability, Proactive Attitude, Administrative Tasks, Event Organization, Inventory Management, Sales Support, Training Support, Visa Application Assistance, Continuous Improvement, Customer Liaison, Boutique Operations, Front Desk Operations, Data Monitoring

Industry

Defense and Space Manufacturing

Description

Job Description: Airbus Asia Training Centre (AATC) is currently on the search for a Customer Experience Associate or Senior Associate to join our Customer Experience team. This customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training. Responsibilities: Front Desk operations Provide welcome and check out on the first and last day of training of the pilots First line assistance and support to any customers / visitors entering the premises Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance) Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc Contribute actively in continuous improvement of customer experience and launch of new initiative and projects Maintain high standards of Customer Experience at any point of time Organize in autonomy visits of the training centre for various audiences (customers, students, external guests) AATC Boutique operations Perform opening and closing of the Airbus Asia Training Centre Boutique shop Provide assistance for products sales while delivering high range experience to customers Support regular stock inventory and orders management following processes in place. Organize promotional events to increase boutique sales Take initiative on renew boutique products and mode of sales Work with marketing department for new boutique campaign ATR Training Centre Trainees & Instructor support Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre. Provide assistance and support for the visa application process Flight Experience Support Flight Experience (FE) execution on Facility Tour, Full Flight Simulator preparation and coordination with the marketing team. Contingency that working arrangement for FE activities is performed on weekend Communications and events Support company events in coordination with Airbus communications and marketing teams. Support organisation and execution of special visits (government, VIP, etc) Organise and execute any relevant internal and external events Business & Operations (BO) Admin Support BO department on administrative workload such as monitoring data classification of BO digital folder, induction brief and coordinate internal BO events, HoD visitor request clearance and administrative matters. Rotating Secondary responsibilities are possible within Customer Experience (ATR Training Centre Lead, Boutique Manager & Front Desk Operations Lead) Please note that we will hire at Customer Experience Associate or Senior Associate level, depending on overall experience. Job Requirements: Diploma in Business Admin, Aviation, or related At least 1 year of relevant experience in a similar customer-facing role Excellent communication skills Adaptability to different customers, cultures and situations Proactive and positive attitude A strong team player This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Asia Training Centre Pte. Ltd. Employment Type: Permanent ------- Experience Level: Entry Level Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. 👉 Learn more

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Responsibilities

The Customer Experience Associate/Senior Associate will manage front desk operations, assist pilots during their training, and ensure a high standard of customer experience. They will also support boutique operations and contribute to various administrative tasks and events.