Customer Experience Associate at Serenity Mental Health

Lakewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

26.5

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Trust Building, Organization, Reliability, Detail-Oriented, Work Ethic, Goal Setting, Life Skills Assistance, Front Desk Support, Customer Intake, Coordination, Team Support, Leadership Development, Problem-Solving

Industry

Mental Health Care

Description

Customer Experience Associate Start Your Career in a People-Focused Role If you’re great with people and ready to build a meaningful, long-term career, this is your opportunity. We’re looking for individuals with strong customer service backgrounds who want to grow into a professional, purpose-driven role. In these positions, your ability to create positive experiences, communicate clearly, and build trust will be the foundation of your success. No prior industry experience is required — just a genuine desire to help others, work hard, and develop new skills. What You’ll Do You’ll play an important role in creating a welcoming, supportive experience for every customer. Opportunities may include: Front Desk Support – Welcome customers, manage check-ins, and create a personalized first impression Customer Intake & Coordination – Guide customers through onboarding steps, gather information, and ensure a smooth experience in their program Customer Care Coach – Assist with hands-on services engaging customers in positivity work, goal setting, life skills, etc. Team Support & Leadership Development – Help support daily operations, step into different responsibilities, and assist customers in reaching their goals What You’ll Gain These roles are designed as a steppingstone into a long-term career path, offering: Paid, hands-on training — no prior industry experience required Professional experience in a structured, team-oriented environment Clear growth opportunities into advanced roles and leadership Transferable skills in communication, organization, and problem-solving A supportive team that invests in your success What We’re Looking For You’ll thrive in this role if you: Have experience in customer service, retail, hospitality, or other people-facing roles Enjoy helping others and creating positive interactions Are organized, reliable, and detail-oriented Bring a strong work ethic and willingness to learn Are looking for more than just a job — you want a career path Why Join Us? This is more than an entry-level role — it’s a chance to build a career where your people skills truly matter. We promote from within and provide the training and support you need to grow into leadership opportunities. Compensation & Benefits Competitive pay Excellent Benefits – 90% coverage for medical, dental, and vision 401(k) – Investing in your future with us Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays to rest and recharge Apply today and start your journey in patient care. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.

Responsibilities

The associate will create a welcoming experience by handling front desk support, managing check-ins, and guiding customers through onboarding and coordination steps. Responsibilities also include assisting customers with hands-on services like goal setting and supporting daily operations.