CUSTOMER EXPERIENCE ASSOCIATE

Are you a proactive communicator with a knack for customer service and sales support? Join our dynamic team as a Custo and play a key role in driving customer satisfaction and sales sucess.

QUALIFICATIONS:

• Strong phone communication skills and a friendly, professional demeanor
• Comfortable cold calling and appointment setting
• Experience with CRM systems preferred
• Organized, detail-oriented, and a team player

• Conduct outbound follow-up calls to leads and existing customers from our database (cold calling included)
• Engage customers to assess interest in updating or purchasing new units
• Schedule and confirm appointments for the sales team
• Support the sales floor with Be-Back customers and manager CRM follow-up tasks
• Handle lead management and maintain excellent customer communication