Customer Experience Associate at Weekday

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

300000.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Empathy, Problem-Solving, Customer Support Tools, CRM Platforms, Organization, Multitasking, Adaptability, Technical Aptitude, Customer Engagement, Issue Resolution, Feedback Gathering, Relationship Management, Knowledge Base Contribution, Performance Tracking, Customer Journey Management

Industry

Retail Apparel and Fashion

Description

This role is for one of our clients Industry: Libraries Seniority level: Entry level Min Experience: 0 years Location: Ahmedabad JobType: full-time \n \n ₹2,00,000 - ₹3,00,000 a year We’re looking for an energetic and empathetic Customer Experience Associate to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and meaningful. You’ll serve as the first point of contact for inquiries, helping customers navigate challenges, offering timely solutions, and ensuring they feel supported at every step. This role is ideal for someone who genuinely enjoys helping others, thrives in a dynamic environment, and is passionate about creating great customer experiences. Key Responsibilities Customer Engagement & Support Respond promptly to customer queries via chat, email, and calls with clarity, professionalism, and empathy. Understand customer needs, identify issues, and deliver accurate solutions in a timely manner. Customer Journey Ownership Guide customers through their journey — from onboarding to troubleshooting — ensuring a consistent and delightful experience. Anticipate customer challenges and proactively provide solutions or updates. Issue Resolution & Feedback Loop Log, track, and resolve customer issues while maintaining detailed documentation in CRM tools (e.g., Zendesk, Freshdesk, Zoho, HubSpot). Collaborate with product and operations teams to escalate issues and ensure quick turnaround times. Gather customer insights and share feedback with internal teams to improve processes and product experience. Customer Retention & Relationship Management Build trust-based relationships by maintaining regular communication with customers and following up on open concerns. Conduct periodic check-ins to ensure satisfaction and encourage continued engagement. Knowledge Base & Process Support Contribute to creating and updating help articles, FAQs, and training material for both customers and internal teams. Performance & Improvement Track and analyze metrics such as response time, resolution rate, and CSAT/NPS scores. Recommend ideas for improving support workflows and customer communication. What Makes You a Great Fit Excellent written and verbal communication skills. Empathetic, patient, and composed while managing customer interactions. Strong problem-solving mindset with a passion for helping others. Comfortable using customer support tools and CRM platforms. Highly organized with an ability to multitask and manage priorities. Eager to learn and adapt in a fast-paced, collaborative environment. Basic technical aptitude to understand digital products and troubleshoot effectively. Qualifications Bachelor’s degree in any discipline (preferred). 0–4 years of experience in customer support, experience, or success roles. Fresh graduates with excellent communication and interpersonal skills are welcome to apply. \n

Responsibilities

The Customer Experience Associate will respond to customer queries and guide them through their journey, ensuring a positive experience. They will also log and resolve issues while collaborating with internal teams to improve processes.