Customer Experience Campaign Manager at Ebay Inc.

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Product Marketing, Campaign Design, Data Analysis, Cross-Functional Collaboration, Project Management, Marketing Automation, CRM Tools, Digital Advertising, BI Tools, SQL, UX Research, Retention Marketing, Ecommerce, Social Media, Advertising

Industry

technology;Information and Internet

Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Position Overview We are looking for a Customer Experience Campaign Manager to design and execute cross-functional initiatives that span customer segments, categories, and channels. This is a hands-on role that brings together internal resources (e.g., platform features, recommendation modules, in-app placements) and external channels (e.g., advertising, social media) to create seamless experiences that resonate with users. Working closely with internal and external stakeholders — including marketing, product, and data teams — you will drive the entire campaign lifecycle from planning, setup, and execution through to continuous improvement, with a strong focus on designing end-to-end user journeys that deliver real value. Key Responsibilities Design and implement campaigns based on user segments and category priorities Utilize platform features (e.g., banners, recommendations) to enhance on-platform experiences Collaborate with external channels (e.g., digital ads, social media) for integrated communication flows Build and operate communication scenarios using internal admin systems and third-party tools (e.g., AIRES, AIQUA, Monday.com) Work cross-functionally with internal teams (product, BI, UX, marketing, media) for project execution Monitor KPIs through dashboards and reporting tools, and implement improvements based on data analysis Required Qualifications Professional experience in customer experience, product marketing, or related fields Practical experience designing and operating campaigns using behavioral or customer data Ability to manage and execute projects using internal admin systems and third-party tools Cross-functional collaboration skills across departments English proficiency sufficient for daily work (reading documents, participating in meetings, communicating via chat or email) Preferred Qualifications Experience with marketing automation or CRM tools (e.g., Braze, Salesforce) Experience managing digital advertising campaigns (e.g., SNS, paid ads) Working knowledge of BI tools or SQL, or the ability to direct analysis Experience designing integrated campaigns across internal and external channels Background in UX research, retention marketing, or digital product industries What You’ll Gain Hands-on experience designing campaigns that connect platform features with external channels Autonomy to drive initiatives from planning to execution and continuous improvement Cross-functional collaboration across product, UX, data, and marketing teams A core role in shaping user journeys that deliver meaningful experiences --------------------------------------- ポジション概要プラットフォーム全体の顧客体験を向上させるため、セグメント・カテゴリ・チャネルを横断してキャンペーンの設計と運用をリードする実行型のポジションです。社内機能（バナー、レコメンドなど）と外部チャネル（広告、SNSなど）を統合し、ユーザーにとって価値のある一連の体験を構築します。マーケティング、プロダクト、データなど、社内外のステークホルダーと連携しながら、企画ー構築ー配信ー改善までのサイクルを一貫して推進し、ユーザーにとって本質的な価値を生むエンドツーエンドの体験設計に重点を置いたポジションです。主な業務内容ユーザーセグメントやカテゴリに応じたキャンペーンの設計・実行プラットフォーム内機能（レコメンド、バナー等）を活用した体験設計広告やSNSなどの外部チャネルとの連携による統合施策の実施社内の管理ツールや3rdパーティーアプリケーションを用いた配信設計・運用テック・マーケ・営業など複数部門と連携したプロジェクト推進ダッシュボードやレポートツールによるKPIモニタリングと改善施策の立案・実行応募要件（必須）顧客体験、プロダクトマーケティング、関連領域での実務経験行動データ、顧客データを活用したキャンペーン設計、運用の経験社内管理システムや外部ツールを活用したプロジェクト推進・運用のスキル部門横断での協業経験、プロジェクトマネジメントスキル業務上必要な英語力（システム理解、会議参加やチャット等）歓迎要件 MA／CRMツール（例：Braze、Salesforceなど）の使用経験 SNS広告、ディスプレイ広告、リスティング等の運用経験 BIツールやSQLの利用経験、または分析ディレクションスキル社内外チャネルを統合したキャンペーン設計経験 UXリサーチやリテンションマーケティングの実務経験 EC／アプリ／デジタルプロダクト業界での業務経験このポジションで得られること社内外のチャネルを連携させた、統合型キャンペーン設計・運用の実践経験企画から改善までを一貫して推進する裁量ある業務機会複数チームとのクロスファンクショナルなコラボレーション経験ユーザー体験の中核を担い、行動変容を生み出す達成感 Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

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Responsibilities

The Customer Experience Campaign Manager will design and execute cross-functional initiatives that enhance user experiences across various segments and channels. This role involves collaborating with internal and external stakeholders to drive the entire campaign lifecycle from planning to continuous improvement.