Customer Experience Concierge at Alliance Credit Union

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

110000.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Service Coordination, Communication, Empathy, Detail Orientation, Problem Solving, Proactive Updates, Relationship Building, Time Management, Payment Processing

Industry

Description

Description Elevated service. Trusted relationships. A career worth having. The finest hotels in the world have concierges who make guests feel like everything is handled — calmly, expertly, personally. That's exactly what our Customer Experience Concierge does, just with Porsches, Audis, and Volkswagens instead of hotel suites. If you have a background in hospitality, customer service, healthcare, or any field where people and relationships come first, you already have what it takes to thrive here. We'll take care of the automotive knowledge — you bring the human element. No automotive experience needed. Your people skills are the qualification. Especially well-suited for hospitality, healthcare, and service industry professionals. Full training provided. Real income. Real career growth. THE ROLE Guest Relations – Be the calm, knowledgeable presence that guests rely on from the moment they arrive. – Understand each guest's concerns and translate them into clear, actionable service plans. – Communicate repair needs and pricing in a way that builds confidence, not confusion. – Stay ahead of questions — proactive updates, not reactive explanations. – Follow through after every visit to ensure the experience was everything it should be. Service Coordination – Schedule service appointments to match guest needs with technician availability. – Write thorough service orders that set our technicians up for success. – Act as the liaison between guests and service technicians — accurately, efficiently. – Manage the service timeline and keep guests informed of any changes. – Process payments and ensure invoices are accurate and clearly explained. Product & Technical Knowledge – Develop a working understanding of automotive service and common vehicle needs over time. – Use available resources to provide accurate parts pricing and repair estimates. – Stay current with new vehicle technologies and service protocols. YOUR BACKGROUND – Experience in a guest-facing role where relationships and trust mattered — hospitality, healthcare, retail, or similar. – Calm under pressure; skilled at handling sensitive situations with empathy and professionalism. – Highly detail-oriented with the ability to manage multiple guests and tasks at once. – Comfortable learning new software and technology platforms. – Valid Alaska driver's license and high school diploma or equivalent. WHAT WE OFFER Swickard Auto Group is built on the belief that buying or servicing a vehicle should feel extraordinary, not stressful. Join a team that's redefining what a dealership can be — and build a career you're genuinely proud of. – Consistent work volume driven by our open appointment scheduling model. – Defined career ladder with opportunities to grow into leadership. – Mentorship, ongoing training, and full support from an experienced team. – Medical, dental, vision, life, and pet insurance. – Optional disability coverage. – 401(k) — we invest in your future too. – Paid time off and paid holidays. Equal Opportunity Employer. Diversity and inclusion are core to who we are.

Responsibilities

The Customer Experience Concierge acts as the calm, knowledgeable presence for guests, translating concerns into actionable service plans and proactively communicating repair needs and pricing. They are responsible for coordinating service appointments, accurately writing service orders, acting as the liaison between guests and technicians, and managing the service timeline.