Customer Experience Consultant at A.P. Moller - Maersk

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shipping, Supply Chain, Logistics, Stakeholder Management, Interpersonal Skills, Communication Skills, Analytical Skills, Problem-Solving Skills, Process Understanding, Digital Proficiency, Microsoft Office Skills, Cost Consciousness, Optimization Mindset

Industry

Logistics;Transportation;Supply Chain and Storage

Description

The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer. Job Description: Be the primary point of contact for customers via all communication channels and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions. Be fully responsible for customer satisfaction across Maersk product offering. Cross-sell & upsell Logistics and Services products to customers. Responsible for vendor management and shipment order consolidation planning, without physical cargo execution. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives. Willingness to go the extra mile towards the customers & with focus on providing solutions. Job Requirements: Knowledge of shipping, supply chain or logistics industry preferred Excellent Stakeholder management-, interpersonal-, and communication-skills Energetic, well-organized, and self-Initiated Analytical and problem-solving skills Good process understanding & digital proficiency Strong Microsoft office skills Ability to work under pressure keeping quality in focus Strong cost conscious and optimization mindset Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

The Customer Experience Consultant manages the customer experience by proactively identifying issues and building strong relationships with customers. They ensure smooth execution of the end-to-end shipment lifecycle and are responsible for customer satisfaction across Maersk's product offerings.